Having Trouble with Something?
If You're a Customer...
Did you not get a download link for your purchase? If you don't receive a download link for any digital files in your order within an hour (or so) please send an email to firstname.lastname@example.org.
- Are your files not downloading for some reason? If you get a longer than expected "Fetching files..." message this usually means that the watermarking server is stuck trying to watermark a file that has security turned on preventing it from completing. Send us a message at email@example.com so we can fix it!
- Did you order a print/physical product and you're wondering where it is? Unless you chose priority shipping, it can take 1-3 weeks for most delivery times. Occasionally an item is on back-order and may take a bit longer but if so you should receive an email letting you know it will be a bit longer than normal to get it to you. If you're concerned, send us an email at firstname.lastname@example.org.
If You're a Patreon Backer...
Are you a Patreon backer and not sure how to get your 10% discount on all purchases? You need to enter your email address as a discount code AND be logged in using that email address as the account. Email me at email@example.com to look into it!
Are you a Patreon backer at the $10.00/mo. or greater and not sure how to get your free PDFs? You should have received a discount code to enter when checking out via a Patreon message. If you didn't, or can't find it, please email me at firstname.lastname@example.org to resend it!
If You're a Publisher/Vendor already selling here...
Are you trying to upload/add a new product but you don't remember how? You would have received an email with the Google Drive location to upload files to. If you didn't bookmark that URL or can't find the email please email email@example.com for assistance.
Are you trying to update an existing product but now sure how? You would have received an email with a link to a Google Form you edit for product information. If you didn't bookmark that URL or can't find the email please email firstname.lastname@example.org for assistance.
- Are you trying to access your sales reports data? Go to VendorPayout.com and login using the information provided previously.
If You're a Publisher/Vendor but not yet part of the Open Gaming Store...
- Looking for info on joining the store? Send an email to email@example.com to get the info. Our store commission is just 20% on digital (downloadable) products or 30% on physical products that WE ship. We pay you monthly for the previous months sales via Paypal.
Some ways to Contact Us