FAQ
GENERAL QUESTIONS
Q: What is Open Gaming Store? A: Open Gaming Store is your premier online destination for tabletop RPG books, miniatures, dice, board games, and gaming accessories. We specialize in Pathfinder, D&D 5E, Starfinder, indie RPGs, and hard-to-find gaming collectibles with both instant digital downloads and worldwide shipping on physical products.
Q: Do you sell both digital and physical products? A: Yes! We offer instant downloads for digital products (RPG sourcebooks, adventures, etc.) and ship physical products (miniatures, dice, board games, accessories) worldwide. Many RPG books are available in both formats.
Q: What game systems do you carry? A: We carry products for Pathfinder 1st & 2nd Edition, D&D 5th Edition, Starfinder, Call of Cthulhu, Savage Worlds, Dungeon Crawl Classics, Cyberpunk Red, and many other tabletop RPG systems, plus board games and universal gaming accessories.
ORDERING & PAYMENT
Q: How do I purchase digital products? A: Add digital products to your cart and complete checkout. You'll receive an email with download links immediately after payment is processed. Digital products are delivered as PDF files.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other payment methods through our secure Shopify checkout.
Q: Can I purchase as a guest without creating an account? A: Yes, you can checkout as a guest. However, creating an account lets you access your digital downloads anytime and track your order history.
Q: Do you offer bulk or wholesale pricing? A: For bulk orders or wholesale inquiries, please contact us directly through our contact page with details about your needs.
DIGITAL DOWNLOADS
Q: How long do I have to download my digital products? A: Your download links never expire! You can access your digital purchases anytime by logging into your account and visiting your order history.
Q: What format are digital products in? A: Digital RPG products are delivered as PDF (or ZIP files if the product is very large) compatible with all devices. Some products may include additional formats like ePub or mobi.
Q: Can I re-download digital products if I lose them? A: Absolutely! Log into your account, go to your order history, and re-download any digital purchase at any time.
Q: Are digital products compatible with tablets and e-readers? A: Yes! PDF files work on iPads, Android tablets, Kindles, and most e-readers. Some devices may require a PDF reader app.
SHIPPING & DELIVERY
Q: Where do you ship? A: We ship physical products worldwide! Shipping options and costs are calculated at checkout based on your location.
Q: How long does shipping take? A: Shipping times vary by location and method selected. Domestic US orders typically arrive within 3-7 business days. International shipping may take 2-4 weeks depending on customs and destination.
Q: Do you offer expedited shipping? A: Yes, expedited shipping options are available at checkout for faster delivery on physical products.
Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.
Q: What if my package is lost or damaged? A: Contact us immediately if your package arrives damaged or doesn't arrive. We'll work with you to resolve the issue through replacement or refund.
RETURNS & REFUNDS
Q: What is your return policy? A: Physical products can be returned within 30 days of delivery in original condition. Digital products are non-refundable once downloaded. See our full Return Policy for details.
Q: How do I return a product? A: Contact us through our contact page to initiate a return. We'll provide return instructions and a return authorization if applicable.
Q: Can I get a refund on digital products? A: Digital products are generally non-refundable once downloaded. If you experience technical issues with a download, contact us and we'll help resolve the problem.
Q: How long do refunds take? A: Refunds are processed within 5-7 business days of receiving your return. The refund will appear on your original payment method within 5-10 business days depending on your bank.
PRODUCT QUESTIONS
Q: Are your products official/licensed? A: Yes! We sell official products from publishers like Paizo, Wizards of the Coast, Kobold Press, Dreamscarred Press, and many other legitimate publishers and manufacturers.
Q: Do you sell used or second-hand products? A: No, all physical products are brand new unless specifically noted otherwise in the product description.
Q: How do I know if a product is in stock? A: Product availability is shown on each product page. Digital products are always available for instant download. Physical products show stock status and estimated shipping times.
Q: Can you help me find a specific product? A: Absolutely! Use our search function or contact us with what you're looking for. We're happy to help you find the perfect product for your gaming needs.
Q: Do you carry Kickstarter exclusives? A: Yes! We occasionally carry Kickstarter-exclusive editions and limited releases. These are clearly marked in product descriptions.
ACCOUNT & TECHNICAL
Q: How do I create an account? A: Click "Account" or "Sign In" at the top of any page, then select "Create Account." You'll need an email address and password.
Q: I forgot my password. How do I reset it? A: Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link.
Q: How do I update my account information? A: Log into your account and click "Account Settings" to update your email, password, or shipping addresses.
Q: Why can't I download my digital purchase? A: Check your spam folder for the download email. If you still can't find it, log into your account and access downloads from your order history. Contact us if you continue having issues.
GAMING HELP
Q: I'm new to tabletop RPGs. Where should I start? A: For D&D, start with the Player's Handbook (or 5eSRD.com). For Pathfinder, try the Beginner Box or Core Rulebook (or d20pfsrd.com). We also recommend starter sets and beginner-friendly adventures. Contact us for personalized recommendations!
Q: What's the difference between Pathfinder 1e and 2e? A: Pathfinder 1st Edition is based on D&D 3.5 rules. Pathfinder 2nd Edition is a complete redesign with streamlined mechanics. They're separate game systems—products for one don't work with the other.
Q: Do I need the core rulebook to use supplements? A: Most supplements require the core rulebook for the game system. Product descriptions will note if a core rulebook is required.
Q: Are PDFs searchable? A: Most PDF products include searchable text and bookmarks for easy navigation. Specific features vary by publisher.